Refund & Cancellation Policy

We aim to process refunds in a fair and transparent manner. The following general principles apply:

• Refunds are processed to the original payment method used during purchase
• Processing times may vary depending on your payment provider (typically 5-10 business days)
• Partial refunds may be issued in cases where only part of an order is affected
• All refund requests are subject to verification and approval by our team

Before Shipment/Delivery

• Orders can be cancelled free of charge before they are shipped or assigned for delivery
• Full refunds will be processed within 24 hours of cancellation
• To cancel, use the "Cancel Order" option in your account or contact customer support

After Shipment/Delivery

• Once an order is shipped or out for delivery, cancellation may not be possible
• You may refuse delivery when the order arrives, subject to restocking fees
• Contact our support team immediately if you need to cancel a shipped order

Full Refunds Available For:

• Order cancellation before shipment
• Products damaged during delivery (with photographic evidence)
• Incorrect items received
• Missing items from your order
• Products that are expired or spoiled upon delivery
• Significant quality issues verified by our team

Partial or No Refunds For:

• Change of mind after delivery (unless required by local consumer laws)
• Products that have been opened, used, or partially consumed
• Perishable goods that have been delivered in good condition
• Minor quality variations that do not affect usability
• Delivery delays due to circumstances beyond our control

Due to the nature of fresh produce, special conditions apply:

• Natural variations in size, color, and appearance are not grounds for refund
• Seasonal availability may affect product characteristics
• Refunds are provided only for significant quality issues or spoilage
• Claims must be made within 24 hours of delivery with supporting photos
• We may offer credit instead of monetary refund for perishable goods

Step-by-Step Procedure:

1. Submit Request: Contact our support team within 48 hours of delivery via email or through your account
2. Provide Evidence: Include order details, photos/videos of the issue, and description of the problem
3. Verification: Our team will review your claim within 24-48 hours
4. Approval/Rejection: You will be notified of the decision via email
5. Processing: Approved refunds are processed within 3-5 business days
6. Completion: Refund appears in your account based on your payment provider's timeline

For orders fulfilled by Third Party Sellers on our platform:

• Refund policies may vary by seller
• We facilitate the refund process but the seller makes the final decision
• Third Party Sellers may have different return windows and conditions
• Check individual seller policies before purchasing
• We mediate disputes between buyers and sellers when necessary

The following are generally non-refundable:

• Delivery charges (unless the entire order is refunded due to our error)
• Gift wrapping services
• Donations made through our platform
• Digital products or services once accessed
• Products marked as "final sale" or "non-returnable"
• Customized or personalized items

In some cases, we may offer FarmFerry store credit as an alternative to monetary refunds:

• Store credit is issued instantly to your account
• No expiration date - use anytime for future purchases
• Can be combined with other offers and promotions
• Non-transferable and cannot be redeemed for cash
• Ideal for minor issues where you'd like to try alternative products

Failed or Late Deliveries:

• Full refund for orders that never arrive
• Partial refund for significantly delayed deliveries affecting product quality
• No refund for minor delays due to weather, traffic, or other unavoidable circumstances
• Contact us if delivery exceeds the promised timeframe by more than 24 hours

Wrong Address:

• Ensure your delivery address is correct before placing orders
• Address changes after order confirmation may not be possible
• No refund for deliveries to incorrect addresses provided by you

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our platform. Your continued use of our Services after changes constitutes acceptance of the updated policy.

For major changes, we will notify users via email or in-app notifications.

For refund requests, questions, or concerns about this policy, please contact us:

Email: support@farmferry.in

Hours: Monday-Saturday, 9:00 AM - 7:00 PM IST

Address: Sr. No 32/4, 3rd Floor Audumbar Nivya Near Canara Bank, Narhegaon, Pune - 411041, India